Service Industries
Centralize operations, automate processes, and provide real-time insights with a specialized ERP software that empowers you to enhance efficiency, improve client satisfaction, and drive growth.
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Our clients
Financial Services
Financial firms must embrace digital transformation to stay competitive. Customer expectations in banking and insurance have evolved rapidly. To attract and retain clients, businesses need a unified, integrated technology platform. By consolidating disparate systems into a single, all-in-one solution, financial institutions can streamline operations, enhance efficiency, and deliver exceptional customer experiences.
Professional Services
Professional service firms need a robust software solution to streamline operations. From managing client relationships to optimizing project management, our platform provides the tools you need to succeed. Streamline communication, document sharing, resource allocation, and financial tracking. Contact us today if you’re a professional services firm in any of the below.
Collaboration tools
Atlassian is a global leader in collaboration tools. Designed for implementing agile methodologies, these tools help organizations deliver value to customers faster and with fewer challenges. From solutions like Jira Software through Confluence and Trello, the collaboration tools are suitable for both startups and enterprises.
Solution for any service business
Isystems Group offers a rich portfolio of Microsoft Dynamics ERP and CRM solutions for professional services to boost flexibility, growth and development.
Power BI
Microsoft Power BI is a robust analytics tool designed to provide deeper insights into your business environment and how your organization stands within it. With intuitive features, you can generate comprehensive reports, access critical data from anywhere, and uncover trends to drive informed decisions effortlessly.
Key benefits for all professional service companies
- Integration of sales, marketing activities and customer support services
- Tracking of customer history through diverse communication channels
- Monitoring and analysis of customer inquiries aiming at increase in cross-sell and up-sell activities
- Faster reaction to changes in customer behavior and needs
- Easy project management – complete history maintenance, distribution and planning of resources and time, budget, assessment, and analysis
- Easy entry and update of changes related to regulations and regulatory compliance
- Easy integration with external applications
- Detailed and fast analysis of customers’ needs
- Maintenance of good relationships with suppliers, customers, and employees
- More accurate targeting and offering the right products to the right audience, resulting in the improvement of service quality
The new software platform helped us improve and streamline the majority of our business processes. We now have a complete overview of our restaurants 24/7 and are able to constantly work on bringing additional value to our customers.
Kyriacos Kolocassides | CFO, Voici La Mode
Successful story
ESRI boosts its productivity with Microsoft Dynamics CRM
Challenge
Some of the major challenges ESRI faced were the lack of integration with Microsoft Outlook and the inability to track customer data in detail and properly evaluate their purchasing behavior. Furthermore, there was no centralized reporting system, as the data was spread to the various software applications in place.
Solution
The project was delivered for just two months with all the relevant modules – Marketing, Sales, and Customer Service. Isystems deployed various data analytical applications and visualization tools to enhance reporting. The advantages from the system endeavor strengthened the positioning of ESRI on the market and improved customer perceptions.
“We realized we need a rapid alteration of the way we do things – our business and operational processes were consuming too much time and effort and we would not compromise speed of delivery and customer loyalty. We needed a change agent, fast. Thus, the solution to deploy a CRM system came naturally.”
Miglena Kuzmanova,
Project Manager at ESRI Bulgaria
