Overview

Microsoft Dynamics 365 for Field service delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. The app, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.

Improve customer satisfaction and resource productivity

Mobile

Enable technician productivity with real time and offline information about the customer, case, and even resolution instructions. Work orders are linked to case history, parts information, product configurations, pricing, and more to ensure technicians can solve the problem and keep customers happy.

Connected field service

Detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary. Know about problems and solve them at minimal cost before customers are aware of the issues. Remote troubleshooting and proactive problem solving help improve customer satisfaction and resource productivity.

Customer-centric experience

Give customers a complete view of upcoming and past cases through a customer portal, share a photo and live map of their technician en route, and send updates via SMS and phone call. Keep your customers informed by putting them at the center of all service interactions.

Benefits

Customer first

Keep the customer informed during every interaction of the service chain to increase brand loyalty and advocacy.

Connected interactions

Provide employees and technicians with 360⁰ information, from any location to improve resource productivity and customer satisfaction.

Empower organizations

Improve profitability by optimizing schedules and use remote troubleshooting so a technician is dispatched only when necessary.

Some of our customers

Resources

Learn more about Dynamics 365 for Field service by downloading our resources.

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