As a leading Dynamics partner with projects across the globe, we believe that our partnerships with our clients don’t just end after the go-live. This is why we have established a highly functional customer support team able to assist any of our clients regardless of where they are located. Having worked with more than 450 customers, we have considerable experience in industries such as manufacturing, retail, distribution, pharmaceutical, transport and logistics, construction and automotive retail.
Through our ITIL-ready help desk, ticketing system and hotline support we offer online incident, service and problem management for Microsoft Dynamics solutions (both on-prem and cloud versions). We have set а clear tier pricing structure aligned with the support plans. Based on the severity of the issue, as well as the signed SLA, our online customer support can react in up to 2 hours, saving you the expenses related to onsite support. We are an ISO27001 certified company with a 93 % satisfaction rate when it comes to our support services.