Support services
Count on us for your solution’s smooth operation
As a leading Dynamics partner with projects across the globe, we believe that our partnerships with our clients don’t just end after the go-live. This is why we have established a highly functional customer support team able to assist any of our clients regardless of where they are located. Having worked with more than 450 customers, we have considerable experience in industries such as manufacturing, retail, distribution, pharmaceutical, transport and logistics, construction and automotive retail.
Through our ITIL-ready help desk, ticketing system and hotline support we offer online incident, service and problem management for Microsoft Dynamics solutions (both on-prem and cloud versions). We have set а clear tier pricing structure aligned with the support plans. Based on the severity of the issue, as well as the signed SLA, our online customer support can react in up to 2 hours, saving you the expenses related to onsite support. We are an ISO27001 certified company with a 93 % satisfaction rate when it comes to our support services.
Our offering
- ITIL v.4 service support for Microsoft Dynamics business solutions (Dynamics 365, Dynamics 365 Business Central, Dynamics NAV/Navision, Dynamics AX/Axapta, Dynamics CRM)
- Efficient and effective customer support after go-live no matter where you are
- 24/7 contact through our advanced ticketing system
- Bespoke service level agreements (SLA) and service processes according to your company’s needs.
- Different levels of support according to SLA requirements
- Single contact point for comprehensive support
- Notifications about ticket status at regular intervals
- Budget optimization according to changes in your company’s operations
- Rapid and secure service delivery: we will treat your data according to the latest security standards.
Our Approach
Regardless of location and time, you can always rely on our specialists to resolve issues as quickly as possible.
HelpDesk
A system in place to submit and follow issue progress.
24/7
Regardless of customer location and time zone.
2 hours
Response time for the most urgent matters.
Payment
Pay-as-you-go or prepaid packs. You decide!
Benefits
Work with a Microsoft Gold Partner
We are a Gold Partner with 15+ years of experience in industries such as manufacturing, grocery retail, distribution, pharmaceutical, transport and logistics, construction and automotive retail.
Partner with a company with a high satisfaction rate
Our customers rated our support services 93% satisfactory according to our most recent client survey (2019).
Count on our trustworthy team
Regardless of whether we implemented your solution or not, we will devote ourselves to your company and its needs for after go-live support.
Why choose us
We help them transform their business
