Delivering customer experiences is top of mind for every retail organization, and the use of technology is a talisman for the delivery of this. Building on the Microsoft vision around a desire for ‘more personal computing,’ retail is at the forefront as organizations respond to the need for customers to shop in any mode, on any device, and at a time convenient to them. Oﬀering a frictionless and rewarding experience to your customers, regardless of their shopping style during the purchase cycle, is a key diﬀerentiator to keep them coming back to you. This, in turn, will increase their spend frequency and turn them into advocates of your brand.
Oﬀering the right tools to your customers and associates to enable this experience is of paramount importance, whether it’s the in-store experience, arming associates with intelligent tools to deliver exemplary service, or providing scalable computing through the cloud to enable high, but elastic, volumes of computing as customers use their own devices to transact. Customers move from social networks, to online stores, to in-store experiences, and as they do this, they expect a seamless, integrated, and consistent engagement with you.