Dynamics 365 Retail is an end-to-end retail solution delivering unified commerce across all channels encompassing sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud first, mobile first world. Dynamics 365 Retail is a modern SaaS solution hosted and managed by Microsoft (with support for hybrid deployment) built on state of the art, cloud engineered, secure, and flexible architecture. The solution offers comprehensive support to operate a broad range of business processes, including merchandising, inventory and channel management capabilities, while providing immersive customer experiences across all touchpoints. Uniform business logic across the touchpoints enables operational efficiency and ensures consistent and accurate information. The solution includes a cross platform unified Point of Sale (POS) application, integrated call center capability, Retail experience app (for your customers), and integration with 3rd-party e-commerce websites.

The solution has been fine-tuned to enable retail-specific functional needs with a focus on the following:

  • Unified experience
  • Retail-specific user experience
  • Faster time to value
  • Enables integration with other accounting systems

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