What is Microsoft’s Dynamics 365 Retail?

Dynamics 365 Retail (currently Dynamics 365 Commerce) is an end-to-end retail solution delivering unified commerce across all channels encompassing sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud first, mobile first world. Dynamics 365 Retail is a modern SaaS solution hosted and managed by Microsoft (with support for hybrid deployment) built on state of the art, cloud engineered, secure, and flexible architecture. The solution includes a cross platform unified Point of Sale (POS) application, integrated call center capability, Retail experience app (for your customers), and integration with 3rd-party e-commerce websites.

If you want to try out the functionalities of Dynamics 365 Retail, please request a demo.

Not sure if Dynamics 365 Retail is the right solution for your needs? Take advantage of our 1-day assessment.

What are the benefits of using Dynamics 365 Retail?

The solution offers comprehensive support to operate a broad range of business processes, including merchandising, inventory and channel management capabilities, while providing immersive customer experiences across all touchpoints. Uniform business logic across the touchpoints enables operational efficiency and ensures consistent and accurate information.

Some key capabilities of Dynamics 365 Retail:

  • Deliver a seamless, unified shopping experience

Connecting digital, in-store, and back office operations on an omnichannel commerce platform.

  • Create and manage sales promotions

Work across all channels, organize promotions by store, catalog, or customer affiliation with accurate, real-time data.

  • Personalize customer experiences

Make sure you exceed customer expectations through tailored product selection.

  • Expand customer choice

Offer access to your full product catalog in store or online, regardless of stock levels or location.

  • Better engage shoppers

Deliver personalized, appealing web experiences with content-driven commerce strategies.