What is Microsoft’s Dynamics 365 Retail?
Dynamics 365 Retail (currently Dynamics 365 Commerce) is an end-to-end retail solution delivering unified commerce across all channels encompassing sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud first, mobile first world. Dynamics 365 Retail is a modern SaaS solution hosted and managed by Microsoft (with support for hybrid deployment) built on state of the art, cloud engineered, secure, and ﬂexible architecture. The solution includes a cross platform unified Point of Sale (POS) application, integrated call center capability, Retail experience app (for your customers), and integration with 3rd-party e-commerce websites.
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What are the benefits of using Dynamics 365 Retail?
The solution oﬀers comprehensive support to operate a broad range of business processes, including merchandising, inventory and channel management capabilities, while providing immersive customer experiences across all touchpoints. Uniform business logic across the touchpoints enables operational efficiency and ensures consistent and accurate information.
Some key capabilities of Dynamics 365 Retail: