What is Dynamics 365 Field Service?

Dynamics 365 Field Service is a CRM app for empowering companies to improve customer satisfaction, first time fix rates, and resource productivity. The solution allows you to resolve issues before they even occur, deliver an impeccable experience to customers and reduce operational costs.

You can explore our free 30 day trial of Dynamics 365 Field Service here.

What are the benefits of using Dynamics 365 Field Service?

Dynamics 365 Field Service gives you an opportunity to optimize your resources through improved scheduling and provide customers with a better than ever service that builds up on established transparency and trust. The platform is adaptable and can grow with your business and connect to other apps and services you already use.

Some key capabilities of Dynamics 365 Field Service:

  • Gain insights and diagnose problems

    Detect problems through Internet Of Things and solve them before customers become aware of the issue.

  • Improve service through predictive maintenance

    Scratch maintenance plans by moving onto predictive maintenance, thus repairing, cleaning and replacing parts only when it’s necessary.

  • Automate scheduling

    Automatically schedule the technician that possesses the right job skills to the closest location to him for more appointments each day, and thus more profits.

  • Make sure appointments happen on time

    Give technicians details and directions such as best route or turn-by-turn directions, so they can always be on time for their appointments.

  • Build up on customer trust

    Be proactive in your customer interactions and increase trust by sharing information with them.

  • Give power to dispatchers

    Allow dispatchers to manage resources and assignments through a drag-and-drop scheduling board.