What is Dynamics 365 Customer Service?

Every interaction matters in customer service. Dynamics 365 Customer Service, a state-of-the-art CRM tool, helps brands build advocacy and loyalty by creating effortless service experiences. With the solution, your employees are able to deliver fast, personalized service and support.

Explore a free 30-day trial of Dynamics 365 Customer Service.

What are the benefits of using Dynamics 365 Customer Service?

By creating positive experiences, your employees will be able to exceed customer expectations, no matter through what device the encounters are happening. Learning happens through every interaction with a customer, leading to reduced costs and better service. AI-driven insights empowers your employees to always say the right thing, thus leading to the right outcomes.

Some key capabilities of Dynamics 365 Customer Service:

  • Deliver value throughout the customer journey

A 360-degree view enables employees to anticipate needs and personalize every interaction for a better customer experience.

  • Engage with customers anywhere, anytime

Make finding answers easy through self-service and communities. Transfer cases from any channel to the respective employee for quick resolution.

  • Improve employee performance

Analyze contact center operations and employee interactions to improve customer engagement. Promote optimal behavior with games and team competitions.

  • Guide employees to better outcomes

AI-driven insights guide employees what the right actions are by giving them relevant information exactly when they need it.

  • Be proactive

Avoid service and support issues with predictive care. Analyze data from connected devices and take action before a problem arises.