July 21st and 22nd 2020 marked the annual Microsoft Inspire conference. For the first time since its launch, the gathering was held online. Just like any of its partners, Microsoft has had to face a new reality and adapt to shifting customer needs and expectations. Here’s what that means for Microsoft Dynamics 365 and Power Apps:
Microsoft unveiled three new Dynamics 365 applications at this year’s Inspire – Customer Voice, Connected Store and Fraud Protection. Each of these three apps is focused on helping customers get through the current crisis they’re facing while setting them up for flexibility and resilience in the future.
Microsoft Dynamics 365 Customer Voice allows companies to capture and incorporate real-time feedback into a unified view of customers and drive action at the specific moments that matter. Customer Voice comes with prebuilt templates and many possibilities for integration with different apps and tools, such as Power BI and Power Apps.
An app aimed at retailers, Microsoft Dynamics 365 Connected Store will help businesses run their operations safely and according to regulations – for example, one of its capabilities will be monitoring store traffic in order for retailers to be able to remain below capacity limits, so that people can maintain a safe distance.
And Microsoft Dynamics 365 Fraud Protection will help retailers, public sector entities and others to protect themselves and their customers by safeguarding them from abuse and fraud. This will be achieved by blocking suspicious activities and helping identify potential fraud with actionable insights.
Power Apps + Teams
This year’s Inspire edition brought a new name to Microsoft’s database for business applications built on Power Apps, the so-called Common Data Service – Microsoft Dataflex Pro. And with the new name, a new version present in Microsoft Teams: users will have a built-in flexible database with various datatypes in order to create business apps, intelligent chatbots and processes within the communication platform. As we learned from last year’s conference, this move aims to empower users to create tools without any previous knowledge of programming or tech logistics.
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