LC Waikiki

The challenge

In the middle of 2010, Tema Group founded its subsidiary company in Bulgaria – Tema Retail BG Ltd. To ensure an appropriate management of the business processes from POS terminals, through back office and to the head office, Tema Group’s management realized the need of implementing an integrated software solution. Among the requirements were a full control over the processes; an effective management of items, cash flow, adjustments; a flexibility and easy modification according to the company’s needs; easy integration with their warehouse management system; user-friendly interface; data security and so on.

The solution

Tema Group started an implementation project of the ERP system Microsoft Dynamics 365 and LS Central – a specialized add-on retail solution. Isystems – the leading partner for Microsoft Dynamics 365 and LS Central in CEE – was chosen for a partner on this project.

It started with an analysis of the business processes in the front and back office and integration with the Tema Group warehouse management system. The LS Central functionalities POS management, Back Office, and Head Office have been implemented in less than two months.

All the data from the stores is now being consolidated into a single database. The system manages changes in prices, inventory, special offers, promotions, all of them updated in real time in all the stores. All the transactions and processes are reflected directly in the Microsoft Dynamics 365 modules – Financial management, Sales, Purchases, and Warehouse. The actual exploitation of Microsoft Dynamics 365 and LS Central started with the opening of the first LC Waikiki store in Varna in September 2010. By the end of the year were opened three more stores in Varna, Bourgas, and Plovdiv also using the integrated platform.

Due to the satisfying results in Bulgaria, the Tema Group’s management decided to integrate all the other stores in the new, unified platform, together with Insystems.

The first LC Waikiki store in Saraevo, Bosnia and Herzegovina was opened. Using the proven implementation methodology, Microsoft Dynamics and LS Central platform has been deployed for less than a week. Furthermore, a deployment of the software system was released further in many locations, too. Today, LC Waikiki relies on the Dynamics 365 platform in the head office in Turkey as well as in the company’s stores in nearly 30 countries worldwide.

Pressed by the time and specifics of the Bulgarian market, which was selected to be the pioneer in our global IT project, we had to be fast and sure in what we do. We could not afford a delay in our predefined terms. So, we needed both a working software solution and a reliable partner with proven expertise in the field. We chose Microsoft Dynamics 365 and Isystems as our partner in the deployment project for Bulgaria and in consequently – for all of our international locations”

Nihan Ersoy
Project Manager, LC Waikiki

Key benefits

Only a few months after the deployment of Microsoft Dynamics 365 and LS Central, the company management can actually see the benefits, provided by the solution. Due to the single architecture, the system manages the data replication from all the stores. The management controls the income and the costs by cost centers, which provide a flexible management of the cash flow. The purchase planning has been improved as well. Due to the integrated BI tools in the system, the users can prepare key management reports, tracking all transactions by cashiers, money counted by them on the POS, etc.