Migration to Microsoft’s cloud ERP for SMEs: Frequently asked questions and best practices

Oct 27, 2021

Worldwide, the number of companies that prefer the cloud version of Dynamics 365 Business Central is constantly increasing. The reason is that this technology provides proven benefits to the business. However, like any other change, migration comes with some challenges. So, if you are considering starting this process, you would better get informed on this topic.

Tip: Read our blog post to learn more about why companies choose the cloud and what challenges they experience.

Migrating to the cloud version of Dynamics 365 Business Central might look scary and difficult. The truth is that if you are well-prepared and find a reliable vendor, the process will become easier. Here is what you need to know:

What are the frequently asked questions before migrating to the cloud?

Migration can be a cause for concern due to the difference between cloud and on-premise versions. Therefore, we will delve into some of the most frequently asked questions:

  • Is my data going to be protected against cyberattacks? 

The answer is Yes. Microsoft invests heavily in ensuring the security of its customers’ data. Any user who has chosen Azure to store its information can use Azure Active Directory. It is an authentication service that prevents 99,9% of cyberattacks. In addition, once you decide to migrate your data to the cloud, it gets encrypted. It is released only when the owner company uses it to carry out operations. Then it is encrypted again and stored in the cloud.

  • After migration to the cloud, am I going to be still an owner of my data? 

Yes. In its documentation of Customer data ownership, Microsoft clarifies that the company doesn’t claim data ownership over customer information stored in Azure. Furthermore, Microsoft does not check, approve or control customer information that is in the cloud. 

  • Is it possible to migrate from the cloud to the on-premise version later? 

Yes. Microsoft allows your license to be with dual-use rights. In this case, you can migrate from the cloud to the on-premise version and vice versa. The process is easy because there is unified code for both versions.

  • Is the cloud work speed comparable to this of the on-premise version? 

Yes. All you need is a good internet connection. Also, the latency is unlikely due to the close location between Microsoft Azure data centers. 

  • Maybe you will ask yourselves what will happen if the vendor’s internet connection is bad? 

The service won’t be accessible. The good news is that Microsoft has provided compensation in such cases. They are considered based on the length of time your access to the cloud has been impossible. 

  • How many companies use Dynamics 365 Business Central Cloud? 

A lot. Over 20 000 companies around the globe rely on the cloud version of the ERP system. In particular, in Central and Eastern Europe, the growth is +482% for the last fiscal year.

  • Are our ISV solutions going to work in the cloud ERP? 

All ISV solutions of Intelligent Systems will work in the cloud because they are certified for AppSource. But if you are using third-party ISV apps, you need to do additional investigation.

Which are the best practices before migration?

Getting familiar with best practices is always a good idea when planning some business transformation. Here are some points that you have to keep in mind before starting a migration to the cloud:

  • Good analysis 

You would better do a deep analysis of your activities and goals before the beginning of migration. After that, you can determine your requirements. Whether to stick with the standard functionalities or get ready-to-use add-ons is a choice that underlies the migrating process.

  • Upgrade your database 

Another important thing to do is to upgrade your existing data. The newer the version is, the easier the migration will be. Also, it is good to be aware of what kind of data you would like to migrate to the cloud and whether it’s on quality. 

  • Training 

There are some specifics when working with the cloud version of the ERP system. Companies should focus on providing training for their employees if they are planning a migration. Reliable cloud vendors, such as Intelligent Systems, provide high-quality training that prepares teams for the upcoming change. 

  • Test preparation 

The migration is a two-way process requiring the client and vendor have to work together. The key for a successful migration is setting well-defined control examples by the implementer and carrying out tests before the implementation by the customer.

  • Internet connection 

As we have already mentioned, it is very important the customer has a good internet connection in order to utilize the cloud service in the best possible way. Professionals advise having a backup internet supplier in case there is a problem with the leading one. 

In case you want to learn more about cloud migration, please contact us. 

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Ivianna Antonova